Crafting Elegance, Delivering Confidence. Our commitment to precision and care extends from our curated collections to your complete shopping experience. This policy outlines our straightforward shipping and returns processes, designed for your peace of mind.

Shipping Information

We are proud to serve a global clientele of interior designers, event planners, boutique retailers, and discerning individuals who value timeless elegance in home and event decor. Our shipping process is as refined as our products.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Timelines

We offer two reliable shipping options to balance speed and value:

  • Standard Shipping (DHL / FedEx):
    • Cost: A flat rate of $12.95 USD.
    • Delivery: Your order will be delivered within 10-15 business days after shipment.
    • Ideal for: Faster delivery of our Glass Vases, Ceramics, and Geometric Terrariums.
  • Free Shipping (EMS):
    • Cost: FREE on all orders over $50 USD.
    • Delivery: Your order will be delivered within 15-25 business days after shipment.
    • Ideal for: Non-urgent orders and larger collections, such as our Classic Ceramics or a set of Bud Vases.

Please note: We ship worldwide, with the exception of certain remote regions and parts of Asia. Delivery times are estimates and may vary based on destination and customs processing.

Returns & Exchanges Policy

We stand behind the quality of our handpicked Glass Vases, Classic Ceramics, and Geometric Terrariums. If you are not fully satisfied, we offer a clear returns process.

Eligibility

  • Timeframe: Requests must be initiated within 15 days of receiving your shipment.
  • Condition: Items must be unused, in original packaging, and in resalable condition. All tags and protective materials must be intact.
  • Proof of Purchase: Your order number or invoice is required.
  • Shipping: Return shipping is the customer’s responsibility, unless the return is due to our error.

⚠️ Non-Returnable Items

To ensure safety, hygiene, and the pristine condition required for resale, the following items are FINAL SALE and cannot be returned or exchanged unless they arrive damaged or defective:

  • Candles and LEDs: All candle products, including Decorative Candles, Floating Candles, and Candles and LEDs, are final sale for sanitary and safety reasons.
  • Used or Assembled Items: Any product that has been used, lit, or removed from its original protective packaging.
  • Custom or Final Sale Items: Products clearly marked as such on their page.

This policy reflects the delicate nature of items like Candle Holders and Glass Domes, which must remain in perfect condition.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request:

    Within 15 days of delivery, email our customer service team at [email protected]. Use the template below for a swift resolution:

    Subject: Return/Exchange Request – Order #[Your Order Number]

    Dear Wholesale Glass Vases International Team,

    I would like to request a [Return / Exchange] for my order placed on [Order Date].
    Order Number: #[Your Order Number] Product(s) for Return/Exchange: [e.g., 1x Cylinder Vase, Smoke Grey] Reason for Return/Exchange: [e.g., incorrect item, damage, change of mind] I confirm the item(s) are unused and in original packaging.
    My full name and shipping address are:
    [Your Full Name] [Your Shipping Address]

    Thank you,
    [Your Name] [Your Email] [Your Phone – Optional]

  2. Receive Instructions & RMA: We will review your request within 1-2 business days and email you a Return Merchandise Authorization (RMA) number and instructions. Do not ship items back without an RMA.
  3. Ship the Item(s) Back: Securely package the item(s) in their original packaging, include the RMA inside, and ship to our fulfillment center. We recommend using a trackable, insured service (e.g., DHL, FedEx).
  4. Inspection & Processing: Upon receipt, we inspect returns within 5-7 business days and notify you via email.
    • For Exchanges: The replacement is processed immediately upon approval.
    • For Returns: Your refund is initiated as outlined below.

Refunds: Timing & Method

Your financial security is paramount. Approved refunds are processed to the original payment method.

  • Credit/Debit Card (VISA, MasterCard, JCB) & PayPal: Refunds are initiated within 3-5 business days of return approval. Please allow 5-10 additional business days for the refund to appear on your statement, depending on your financial institution.
  • Full Timeline: The entire process, from us receiving your return to funds appearing in your account, typically takes 10-15 business days.
  • Original and return shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your Apothecary Jar, Glass Terrarium, or any item arrives damaged or incorrect, contact us at [email protected] within 48 hours of delivery. Include photos of the product and packaging. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.

Need Assistance?

Our dedicated team, inspired by the elegance of our Bowl Vases and Floral Accessories, is here to help.

Email: [email protected]
Returns Address (by authorization only): 615 Q Street Northwest, Washington, US 20001
Website: glassvasesshop.com

We appreciate your trust in Wholesale Glass Vases International.