Crafting Elegance, Delivering Confidence. Our commitment to quality extends to every aspect of your experience, including our straightforward and secure returns process.

Our Promise

At Wholesale Glass Vases International, we take immense pride in the precision and care invested in our Glass Vases, Classic Ceramics, and Geometric Terrariums. We are confident you will love your order. However, if an item does not meet your expectations, we offer a clear and reliable returns and exchanges process for your peace of mind, reflecting the same integrity that defines our brand.

Return & Exchange Eligibility

  • Timeframe: You may request a return or exchange within 15 days of receiving your shipment.
  • Condition: Items must be unused, in their original packaging, and in resalable condition. All components, tags, and protective materials must be intact.
  • Proof of Purchase: Your order number or invoice is required.
  • Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or damaged item shipped).

⚠️ Non-Returnable Items

To ensure the safety and hygiene of our products, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Candles and LEDs: For safety and sanitary reasons, all candle products, including Decorative Candles and Floating Candles, are final sale.
  • Used or Assembled Items: Any product that has been used, lit, or removed from its original protective packaging.
  • Custom or Final Sale Items: Clearly marked as such on the product page.

This policy mirrors the delicate nature of products like Candle Holders and Glass Domes, which require pristine condition for resale.

Step-by-Step Process

Step 1: Initiate Your Request

Within 15 days of delivery, contact our customer service team at [email protected] with your request. Please use the template below to ensure we have all necessary information for a swift resolution.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Wholesale Glass Vases International Team, I would like to request a [Return / Exchange] for my order placed on [Order Date]. Order Number: #[Your Order Number] Product(s) for Return/Exchange: [e.g., 1x Cylinder Vase, Smoke Grey] Reason for Return/Exchange: [Please specify, e.g., incorrect item, damage upon arrival, change of mind] I confirm that the item(s) are unused and in their original packaging. Please provide instructions for the return shipment. My full name and shipping address for reference are: [Your Full Name] [Your Shipping Address] Thank you, [Your Name] [Your Email Address] [Your Phone Number – Optional]

Step 2: Receive Instructions & Return Authorization (RMA)

Our team will review your request within 1-2 business days and email you a Return Merchandise Authorization (RMA) number along with detailed return shipping instructions. Please do not ship items back without an RMA number.

Step 3: Ship the Item(s) Back

Securely package the item(s) in their original packaging, include the RMA number inside the package, and ship it to our fulfillment center. We recommend using a trackable and insured shipping service (such as DHL, FedEx, or EMS).

Step 4: Inspection & Processing

Once we receive and inspect your return (typically within 5-7 business days of arrival), we will notify you via email regarding the status.

  • For Exchanges: The replacement item will be processed for shipment immediately upon approval.
  • For Returns: Your refund will be initiated as outlined below.

Refunds: Timing & Method

Your financial security is as important to us as the secure checkout we provide. Approved refunds will be processed using the original payment method.

  • Credit/Debit Card (VISA, MasterCard, JCB) & PayPal: Refunds are initiated within 3-5 business days of return approval. Please allow 5-10 additional business days for the refund to appear on your statement, depending on your financial institution’s policies.
  • Timeline: The entire process, from us receiving your return to the funds appearing in your account, typically takes 10-15 business days.
  • Shipping charges (both original and return) are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your Apothecary Jar, Glass Terrarium, or any item arrives damaged or is incorrect, please contact us at [email protected] within 48 hours of delivery. Include photos of the product and its packaging. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.

Need Assistance?

Our dedicated team, inspired by the same elegance found in our Bowl Vases and Floral Accessories, is here to help.

Email: [email protected]
Address for Returns (by authorization only): 615 Q Street Northwest, Washington, US 20001
Website: glassvasesshop.com

We appreciate your trust in Wholesale Glass Vases International.