Welcome to Wholesale Glass Vases International. We are dedicated to providing elegant, durable, and versatile decor to design professionals and style-conscious individuals worldwide. Below, you’ll find answers to common questions about our products, services, and policies. Crafted for clarity, designed for your confidence.

Our Products & Collections

Q: What types of products do you specialize in?
A: We curate a refined collection focused on timeless elegance and modern design. Our core offerings include Glass Vases (Cylinder, Cube, Bowl, Bud, Gathering styles), Classic & Decorative Ceramics, Candle Holders, Decorative & Floating Candles, and distinctive Terrariums (Geometric and Glass). Each piece is selected for its ability to transform spaces and illuminate moments.
Q: Are your products suitable for professional event and interior design?
A: Absolutely. Our collections, from statement-making Bowl Vases and Apothecary Jars to atmospheric Event Decor and Glass Domes, are chosen with design professionals in mind. They offer the versatility, durability, and aesthetic appeal required for both commercial projects and personal home refreshments.
Q: Do you offer wholesale or bulk pricing?
A: As our name implies, we operate on a wholesale model, providing competitive pricing for both individual pieces and larger quantity orders—perfect for event planners, interior designers, and retailers. For specific bulk inquiries, please contact our customer service team.

Ordering, Payment & Accounts

Q: What payment methods do you accept?
A: We ensure seamless transactions by accepting all major payment methods: Visa, MasterCard, JCB, and PayPal. Our checkout process is secure, allowing you to focus on the joy of selecting your perfect piece.
Q: Is my payment and personal information secure?
A: Yes. We employ industry-standard security protocols throughout the checkout process to protect your personal and financial information. Your transaction safety is our priority.
Q: Do I need to create an account to place an order?
A: While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout experience for future purchases.

Shipping & Delivery

Q: Where do you ship to, and what are the delivery timelines?
A: We proudly offer global delivery (excluding some remote regions and parts of Asia). All orders undergo a 1-2 day processing period for careful packing. You then have two reliable options:

Standard Shipping (DHL/FedEx): $12.95 flat fee. Delivery in 10-15 business days after dispatch.
Free Shipping (EMS): Complimentary on all orders over $50. Delivery in 15-25 business days after dispatch.

*Times are estimates and may vary slightly due to customs procedures.
Q: How will I track my order?
A: Detailed tracking information will be provided in your order confirmation email once your package is dispatched. Both our Standard and Free Shipping methods include tracking for your peace of mind.
Q: My order contains multiple items. Will they all ship together?
A: We strive to ship orders complete. In rare cases where items are on different fulfillment schedules, we will notify you. Each Glass Vase, Ceramic piece, or Candle Holder is packed with immense care to ensure its safe journey to you.

Returns, Refunds & Exchanges

Q: What is your return policy?
A: We stand behind the enduring quality of our pieces. If any item, from a Cylinder Vase to a Glass Terrarium, does not meet your expectations, we offer a straightforward 15-day return policy from the date you receive the item. The item must be in its original, unused, and resalable condition with all packaging.
Q: How do I initiate a return or exchange?
A: Please contact our customer service team at [email protected] within the 15-day window. Include your order number and details about the item. We will guide you through the simple process and provide a return authorization and instructions.
Q: Are return shipping costs covered?
A: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a damaged/defective item. Upon receipt and inspection of the returned item, we will process your refund to the original payment method.

Customer Care & Contact

Q: How can I contact your customer service team?
A: For any questions regarding delivery, products, or your order, our dedicated team is here to help. You can reach us via email at [email protected]. We aim to respond to all inquiries within one business day.
Q: What are your business hours?
A: Our customer service team operates during standard business hours, Eastern Time (USA), Monday through Friday. Emails received outside these hours will be addressed the next business day.

Your satisfaction is the cornerstone of our service. From our historic home in Washington, D.C., to your door anywhere in the world, we bridge the distance with elegance, accessibility, and integrity.

Crafting Elegance, Delivering Confidence.
Wholesale Glass Vases International
615 Q Street Northwest, Washington, US 20001
www.glassvasesshop.com